FAQ

Questions, answered plainly.

Including the ones with awkward answers. If a limit is real we would rather you read it here than discover it in week three.


The app

What is Sagoma?

A physique coaching app for iPhone and Apple Watch. It estimates what your body actually spends, builds training and meals against that, checks every plan it produces against fixed safety rules, and revises the estimate from your own logged weight and intake rather than from a formula.

What does the name mean?

Sagoma is Italian for silhouette. The app measures proportion and change in outline, which is what people actually want when they say they want to lose weight.

Do I need an Apple Watch?

No. Everything works on the iPhone alone. If you have a Watch, the workout runs on it without the phone present — sets, reps, rest timer and heart rate on the wrist, syncing back when the phone is in range.

Does it work without a connection?

Logging, workouts, the week’s meal plan and the shopping list all work offline and sync when you are back. The coach is the one part that cannot: it needs to reach a server to answer.

What languages does it speak?

More than twenty, including the recipes and the coach’s replies, not just the buttons. It follows your phone’s language, and you can set a different one for the app in its settings.

Money

What does it cost?

The first fourteen days are free and ask for nothing up front. After that a subscription — monthly or annual — keeps the coach available. The price is shown on the subscription screen in your own currency, because Apple sets it per storefront.

What happens when the trial ends?

Your data stays yours and stays on your phone. The subscription is what keeps the coach answering; nothing is deleted and nothing is held hostage if you decide not to take one.

How do I cancel?

On your iPhone: Settings, tap your name, then Subscriptions. Apple holds the billing, so cancelling there is the only place it takes effect. It stops the renewal and leaves the period you have paid for running to its end.

Your data

Can you read my logs, weights or photos?

No. They are encrypted on your phone before anything is sent, with a key derived from a passphrase that never reaches us. What our database holds is an opaque blob and a wrapped key we have no way to unwrap.

The honest cost of that is on the other side of the same coin: if you lose both your passphrase and your recovery code, we cannot get your history back either.

What is the recovery code for?

It is the only way back into your own encrypted history if you forget your passphrase. You are shown it once, when the account is made. Write it down and keep it somewhere that is not your phone.

Does the coach send my data to an AI service?

Yes, and only with your consent. To answer a question the coach sends the day’s figures — your targets, what you have logged, your training — to a third-party AI provider. It is never sent your name, your email or your photos, and the provider is not permitted to train on it.

The consent is a dated record you can withdraw at any time in Privacy settings. Withdraw it and the coach switches off; everything else keeps working.

Do you sell my data?

No. There is no advertising in Sagoma, no third-party analytics tracking you across apps, and nothing to sell — most of what you enter is unreadable to us by design.

Food and training

Where do the food numbers come from?

The reference database is the USDA’s FoodData Central, carried on the device so search works offline. Packaged products are matched by barcode against a catalogue of several hundred thousand items.

Do I have to eat what the plan says?

No. Swap a meal, mark one as eating out, rate the ones you liked so the next week leans toward them, or ignore the plan and log freely. The plan is a proposal that keeps your targets met, not an instruction.

Can it work around allergies?

Yes. Set your dietary rules and recipes containing those ingredients are kept out of your plan. The list covers the fourteen allergens named in EU and UK law, plus coconut, which US labelling treats as a tree nut.

How many questions can I ask the coach?

Twenty messages a day, and the count resets at midnight. That applies to subscribers too — it is what keeps the coach fast and affordable rather than a tier you have to buy your way past.

Limits

Is this medical advice?

No. Sagoma is not a medical device, does not diagnose or treat anything, and is not a substitute for a qualified clinician. Where an answer would need clinical judgement it says so and points you outward instead of guessing.

Will it help me cut water for a show?

No, and it will not be talked into it. Dehydration and peak-week protocols, sodium manipulation, performance-enhancing drugs and deficits below its body-fat floors are refused outright at every level of the app, including by the coach.

Who is it not for?

Anyone under eighteen, anyone below a healthy body weight, and anyone pregnant or breastfeeding. The app checks for these and refuses to build a plan rather than building a bad one, and tells you why.